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Terms and Conditions
Terms and Conditions
Effective Date: 04-07-2025
Welcome to Diamond Chain Media (“we,” “us,” “our”). By accessing or using our website https://www.diamondchainmedia.com (“Site”), you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please do not use our Site or services.
1. Services and Availability
We provide media production, music services, consulting, and related creative services.
We reserve the right to:
- Modify, withdraw, or cancel services at any time without prior notice.
- Refuse service to anyone for any reason.
- Limit quantities of services or products we offer.
2. Payments and Transactions
All prices are in Australian Dollars (AUD) unless otherwise stated. Payments must be made in full before services are rendered. We reserve the right to correct errors in pricing or billing, even after receiving payment.
Refunds may be granted at our discretion and only in accordance with our refund policy (if applicable).
3. Intellectual Property
All content on this Site, including but not limited to text, logos, graphics, images, audio, video, and design, is the intellectual property of Diamond Chain Media or its content creators, protected under copyright laws.
You may not:
- Copy, reproduce, or distribute our content without permission.
- Use our content for commercial purposes without licensing.
- Claim any of our content as your own.
You may:
- Share content for non-commercial purposes with proper attribution and a link to our Site.
4. User Conduct
You agree not to:
- Engage in unlawful, abusive, or harmful activity on the Site.
- Post or distribute hate speech, spam, threats, harassment, or misleading information.
- Attempt to hack, disrupt, or misuse the Site.
- Upload content without proper rights or permissions.
We reserve the right to disable or terminate access to users who violate these rules.
5. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, practices, or availability of these sites. Accessing third-party links is at your own risk.
6. Disclaimer of Warranties
The Site and its services are provided “as is” and “as available.”
We do not guarantee:
- That the Site will be uninterrupted, secure, or error-free.
- That the information provided is accurate, complete, or current.
You use the Site at your own risk.
7. Limitation of Liability
To the fullest extent permitted by law, Diamond Chain Media will not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Your use of the Site or services
- Errors or omissions in content
- Website downtime or interruptions
- Unauthorized access or data breaches
8. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of the Site means you accept the revised Terms.
9. Termination
We may suspend or terminate your access to the Site or our services at any time, for any reason, without notice — especially if you breach these Terms.
10. Governing Law
These Terms are governed by the laws of Western Australia. Any disputes will be resolved in the courts of Western Australia.
11. Contact Us
For questions about these Terms, please contact:
Diamond Chain Media
Email: [insert your contact email]
Website: https://www.diamondchainmedia.com
Return and Refund Policy
Return and Refund Policy
Effective Date: [Insert Date]
Thank you for choosing Diamond Chain Media. We aim to provide high-quality creative services and products. This Return and Refund Policy outlines the terms for refunds, cancellations, and returns of services or goods purchased through https://www.diamondchainmedia.com.
1. Digital Products and Creative Services
Due to the nature of our business and the customisation involved in our services, all sales of digital products and creative services are final and non-refundable once work has commenced or files have been delivered.
Examples include:
- Audio/video production
- Editing services
- Design work
- Consulting sessions
- Music or digital downloads
However, if you are unsatisfied with the final delivery, please contact us within 7 days, and we will work with you in good faith to resolve the issue.
2. Physical Products (e.g. merchandise, printed media)
If you purchase a physical item and it arrives damaged, defective, or incorrect, you may request a return or exchange within 14 days of receiving your order.
To be eligible:
- The item must be unused and in its original packaging.
- You must provide proof of purchase.
- We may require photo evidence of the issue.
Refunds will be processed once the returned item is received and inspected. Return shipping costs are the responsibility of the customer unless the product was faulty or incorrect.
3. Cancellations
- Service bookings (e.g. studio time, consulting) cancelled more than 48 hours in advance may be eligible for a full or partial refund, at our discretion.
- Cancellations made within 48 hours of the scheduled service may not be eligible for a refund.
4. Processing Time
If approved, refunds will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.
5. Contact Us
To request a refund or raise a concern, contact:
📧 chisk@diamondchainmedia.com
🌐 https://www.diamondchainmedia.com
Please include your order number (if applicable), details of the issue, and any supporting documentation or images.
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